Questions On The Conflict Resolution Process - 1757 Words

Assessment Task 3 Part A 1. Discuss the conflict resolution process that you would use to resolve the workplace situation. †¢ Take responsibility for finding a solution to conflict: Meeting for finding a solution to conflict with both parties †¢ Establish and agree on the nature and details of conflict with all parties and assess impact: When resolving a conflict, start by finding common ground. Identify and acknowledge areas of agreement and then move on to negotiate areas of disagreement. †¢ Deal with conflict sensitively, courteously and discreetly:Express interest in the opinions of others. You can acknowledge someone s point of view without necessarily agreeing with it. †¢ Minimize impact on other colleagues and customers: To clarify the effect subsequent to colleagues and clients. †¢ Use effective conflict resolution techniques and communication skills to manage the conflict and develop solutions:Listen to other people carefully and be sure you understand their positions. Don t make assumptions about what you think you heard. When it comes to resolving conflict, listening can be more important than fixing. †¢ Encourage all points of view, acknowledge them and treat them with respect: Respect can mean treating ourselves and others with consideration, care and esteem. To show respect means to have regard for other peoples’ feelings and to treat them with dignity.it nurtures a culture of trust, honesty and happiness †¢ Identify and evaluate the impact of conflict on businessShow MoreRelatedReasons For The Customer Service Complaints1455 Words   |  6 Pagesactive listening: Cricket Equip’s staffs need to improve the required skills of active listening. 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